Dynamics 365 Field Service provides organizations with the tools necessary to deliver onsite services to their customers and manage their mobile workforce. Field Service provides tools that assist with standard field service activities. These include creating work orders, scheduling and dispatching technicians, executing on work orders, managing and servicing assets, and managing inventory and billing. Dynamics 365 Field Service helps equip technicians with what they need to increase first-time fix rates.

This module introduces Dynamics 365 Field Service and how organizations can use it to support field service scenarios. Additionally, it explains how this functionality helps businesses make better decisions quickly, by bringing together a complete end-to-end solution.

After completing this module, you will be able to:

  • Describe field service
  • Describe a typical field service lifecycle
  • Examine the lifecycle of a work order
  • Examine the Dynamics 365 Field Service mobile application
  • Describe inspections

Now let's get started.