Knowledge check

Completed

Choose the best response for each of the questions.

Check your knowledge

1.

What is a Customer Journey?

The building and tracking of a marketing effort.

The customer service process.

The sales process.

2.

What are Segments in Dynamics 365 Customer Insights - Journeys?

Defined target groups of related contacts.

The division of different accounts who reside in a selected city.

The sections of customer information as displayed on forms.

3.

Which of the following are included in lead scoring?

Social media details.

Interaction with a competitor.

Interactions with your organization.

You must answer all questions before checking your work.