Utilize onsite service capabilities in Dynamics 365 Field Service

  • Module
  • 9 Units
Beginner
Service Adoption Specialist
Functional Consultant
Support Engineer
Business User
Student
Business User
Business Owner
Dynamics 365
Field Service
Customer Service
Customer Engagement apps
Project Service Automation

Use Dynamics 365 Field Service to manage field service operations, optimize workflows, and increase customer satisfaction.

Learning objectives

After completing this module, you will be able to:

  • Describe field service.
  • Understand the typical field service lifecycle.
  • Explain incident types and service tasks.
  • Explore the Dynamics 365 Field Service mobile application.
  • Utilize resource management and scheduling optimization.

Prerequisites

  • None
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