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Choose the best response for each of the questions below.
As the Desktop Administrator for Northwind Traders, Patti Fernandez is troubleshooting issues with a user's laptop. As part of her initial troubleshooting, Patti reviewed device-related events in Event Viewer. As a best practice, what's the second step that Patti should complete during this initial troubleshooting?
Upgrade the computer’s BIOS or firmware
Check for device conflicts in Device Manager
Verify hardware compatibility
Which Windows tool is typically the starting point for troubleshooting hardware failures?
Event Viewer
System Information tool
Device Manager
You're troubleshooting a problem with a peripheral wireless device. The problem doesn't appear to be with the actual device itself. When this situation occurs, what is often the source of the problem?
The peripheral device didn't provide a passcode to exchange with the computer
The device driver is outdated or corrupt
The problem is related to wireless connectivity
As the Desktop Administrator for Tailspin Toys, Alan Deyoung wants to identify hardware-failure trends so that he can be more proactive when managing devices. This will enable him to identify devices that suffer periodic failures, and replace them before they fail irreversibly. Which Windows tool should Alan use to gather this information?
Reliability Monitor
The System Information tool
As the Desktop Administrator for Fabrikam, Holly Spencer installed a SCSI hard disk drive to one of the company's laptops. Windows selected a generic SCSI driver for the disk drive, but this resulted in limited device functionality and slower read/write performance. Why would Windows have selected a generic SCSI driver for the disk drive?
Because the disk drive included more than one logical device
Windows used a compatible identifier to select the device driver
Because Fabrikam didn't allow or deny all hardware identifiers for the disk drive
You must answer all questions before checking your work.
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