Explore self-service capabilities in Dynamics 365

  • Module
  • 7 Units
Beginner
Student
Business User
Business Owner
Functional Consultant
Support Engineer
Data Engineer
Business User
Dynamics 365
Customer Service
Dynamics 365 Contact Center
Customer Engagement apps

Learn how to use self-service tools in Dynamics 365 to create seamless, efficient customer support experiences through knowledge articles and virtual agents.

Learning objectives

After completing this module, you're able to:

  • Describe the self-service capabilities available in Dynamics 365 Contact Center.
  • Explain the knowledge management options that are available.
  • Describe autonomous knowledge creation.

Prerequisites

  • None
Start