This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.
After completing this module, you'll be able to:
- Describe the Enterprise Desktop Support Technician (EDST) job role.
- Describe the desktop support environment.
- Describe how to interact with end users.
- Explain the key stages and terminology of a troubleshooting methodology