Explore troubleshooting methodologies

Beginner
Administrator
Windows

This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.

Learning objectives

After completing this module, you'll be able to:

  • Describe the Enterprise Desktop Support Technician (EDST) job role.
  • Describe the desktop support environment.
  • Describe how to interact with end users.
  • Explain the key stages and terminology of a troubleshooting methodology

Prerequisites

  • Students should have a basic understanding of computer networks and hardware concepts.
  • Students should have a basic understanding of OS and Application concepts.
  • Students should have experience with using Windows 10 or later.