Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys

Module
8 Units

Intermediate

Business User

Dynamics 365

Customer Insights - Journeys

This module explains how to extend the Dynamics 365 Customer Insights - Journeys real-time marketing capabilities to create personalized experiences that speak directly to your customers' needs as they interact with your organization.

Learning objectives

In this module, you'll:

Create custom triggers.
Trigger an action outside a journey.
Move custom triggers across environments.

Prerequisites

Experience with developing customer experience apps and Microsoft Power Automate

Introduction min
Collaborate using built-in Microsoft Teams chat min
Create Dataverse triggers min
Create custom triggers min
Trigger an action outside a journey min
Move custom triggers between environments min
Check your knowledge min
Summary min