Extend real-time marketing capabilities within Dynamics 365 Customer Insights - Journeys

Intermediate
Business User
Dynamics 365
Customer Insights - Journeys

This module explains how to extend the Dynamics 365 Customer Insights - Journeys real-time marketing capabilities to create personalized experiences that speak directly to your customers' needs as they interact with your organization.

Learning objectives

In this module, you'll:

  • Create custom triggers.
  • Trigger an action outside a journey.
  • Move custom triggers across environments.

Prerequisites

Experience with developing customer experience apps and Microsoft Power Automate