Introduction
Microsoft Teams and Teams Phone depends on and interacts with various Microsoft services. It can be extended with third-party solutions for policy-based compliance recording and contact center. Recording and contact center solutions leverage bots to interact with Azure. In the last unit of this module, we look at the design options for these bots and how you can register a custom developed bot to support deployment of a custom developed teams voice bot solution.
Learning objectives
Upon completion of this module, you should be able to:
Describe how Teams Phone interacts with additional Microsoft services.
Configure and integrate Third-party policy-based compliance recording.
Configure and integrate third-party contact center solutions.
Design and register Voice Bots for custom developed solutions.
Prerequisites
A general understanding of Office 365
An understanding of the fundamentals of Microsoft Teams and Teams Phone