Gap solution design for Dynamics 365 solutions

Solution Architect
Dynamics 365
Customer Insights - Journeys
Customer Service
Field Service
Supply Chain Management
Project Operations
Human Resources

The Gap solution design workshop is designed for implementations that have critical requirements that the standard system doesn't support.

Learning objectives

In this module, you will:

  • Learn about the Gap solution design workshop
  • Prepare for the Gap solution design workshop
  • Learn how to conduct the Gap solution design workshop


  • Knowledge of Dynamics 365 apps
  • Basic knowledge of Success by Design concepts
  • Extensive functional consultant knowledge
  • Previous experience as a solution architect on a project is helpful.
  • Download an example of the template for this workshop from GitHub location