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What feature does Customer Service Insights contain that will group similar cases together so that they can be more effectively used in dashboards and charts?
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What should you do to make the Customer Service historical analytics summary report from Customer Service Insights available to users with the CSR Manager role in the Customer Service Hub?
Share a workspace.
Share the report.
Add privileges to the Customer Service historical analysis table.
Enable Knowledge search analytics.
You have installed the Customer Service Analytics Power BI app. What should you do to make the app available to supervisors only?
Publish the app to the organization.
Publish the app to specific users.
Share the Customer Service Analytics dataset.
Add the users to the Power BI workspace.
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