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Your voice agent uses Basic turn detection and replies before callers finish a mid-sentence pause. What should you adjust first?
Increase the turn detection silence duration.
The voice selection to a slower-paced voice.
Add more interim responses to cover the silence.
The returns assistant gives accurate but lengthy spoken answers. What instruction best improves the caller experience?
Use one or two short sentences and ask one question at a time.
Format every answer as a detailed markdown table.
Explain every policy detail before letting the caller respond.
The returns assistant has policy instructions but no connected tools. A caller asks it to issue a refund. How should it respond?
Explain that it can't issue refunds and recommend contacting the support team.
Confirm that the refund is complete because the product meets the policy.
Ask for payment details so it can process the refund in the conversation.
You must answer all questions before checking your work.
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