Exercise - create a support incident

  • 8 minutes

You will use the project environment that you created on the Azure subscription, and log a support incident from finance and operations apps. You will be able to view the incident in Lifecycle Services and Azure DevOps (also known as Visual Studio Team Services or VSTS), and view the associated environment health data.

Connect the environment to Lifecycle Services

  1. From the Lifecycle Services portal (https://lcs.dynamics.com/v2), go to the details of your environment and start the environment if it is not already started.
  2. Sign in to finance and operations apps. Go to System administration > Setup > System parameters.
  3. Go to the Help tab. You may get a notification to connect to Lifecycle Services.
  4. Select the link in the message, select here to connect to Lifecycle Services. In a new tab, a message appears indicating Success.
  5. Return to the previous tab and select OK in the confirmation message.
  6. On the Support contact tab, note that the Lifecycle Services project used in this workshop is selected.
  7. Select Save.

Create a support incident

  1. Sign in to finance and operations apps
  2. Select the ? icon in the upper-right corner and select Support.
  3. In the lower-right corner, select Create.
  4. Enter a value in the Issue field.
  5. Enter a value in the Description field.
  6. Enter a date in the Time when issue occurred field.
  7. Answer if this issue stopping you from working.
  8. Answer if this issue has a potential to create a company-wide work stoppage.
  9. Alternatively, you can attach a task recording.
  10. Answer if you want to share your email address. This must be set to Yes to allow you to submit an incident.
  11. Select Submit.
  12. You can now select Close.

View your support incident in Lifecycle Services

  1. Sign in to Lifecycle Services and open your project.
  2. Select Support from the menu.
  3. This list shows all the active issues logged within your project. From this screen you can add new issues, submit issues to Microsoft, or use Issue search.
  4. Select incident title for your incident to open the Azure DevOps work item. Azure DevOps can be used to manage the assignment, status, and attachments of a support incident.
  5. Scroll down to review the Discussion attached to the incident.