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In which of the following scenarios would a basic routing rule be applied to a case record?
Automatically, when a case is manually created
When an agent selects the Save button
When an agent selects the Add to Queue button
When a case is created automatically
What must you create before adding a user to a capacity profile?
Intake rule
Bookable resource
Capacity unit
Workstream
What is the maximum number of allowed active basic routing rule sets that can be defined for a table?
One
Five
Ten
No limit
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