Deploy a Voice channel in Dynamics 365 Customer Service
The Voice channel in Dynamics 365 Customer Service includes many different features and functionalities that call center representatives and supervisors can use. Additionally, it can help improve your customers' overall experience when they're engaging over voice channels.
Learning objectives
In this module, you'll:
- Learn how to set up and provision the Voice channel.
- Define voice queues.
- Set up voice workstreams.
- Learn about call routing.
Prerequisites
Basic understanding of Dynamics 365 Customer Service