Introduction
Remote support is an important part of modern endpoint management. Users often work from different locations, use different device types, and need help with applications, settings, or access issues without waiting for in-person support. Microsoft Intune Remote Help provides a managed way for support teams to assist users while keeping the session tied to identity, permissions, and organizational controls.
What you'll learn
By completing this module, you learn how to:
- Describe the purpose of Remote Help in end-user support.
- Identify the helper, sharer, and administrator roles in a Remote Help workflow.
- Configure Remote Help settings in the Microsoft Intune admin center.
- Deploy the Remote Help app to supported platforms.
- Assign Remote Help permissions by using Intune role-based access control.
- Support and monitor Remote Help sessions.
- Evaluate privacy, permission, and compliance considerations for remote support.