Summary
Remote Help gives organizations a managed way to provide remote assistance through Microsoft Intune. It helps support teams assist users with device, desktop, or app issues while keeping the session connected to identity, permissions, user consent, and reporting.
In this module, you learned how Remote Help supports end-user support scenarios, how to configure and deploy the service in Microsoft Intune, and how helpers and sharers participate in support sessions. You also reviewed RBAC permissions, least-privilege access, session monitoring, and the privacy and compliance controls that keep Remote Help transparent, consent-based, and auditable.
Key points from this module include:
- Remote Help provides secure, real-time support for users.
- Helpers and sharers use organizational Microsoft Entra ID accounts.
- Remote Help must be enabled, licensed, and deployed before use.
- Intune RBAC controls who can provide help and what actions they can perform.
- Support sessions should use the least level of access required.
- Intune reports and audit logs help monitor support activity.
- Privacy and compliance reviews should be part of the Remote Help support model.
With Remote Help configured and governed correctly, support teams can assist users more efficiently while maintaining organizational security and accountability.