Manage customer engagement in Dynamics 365 Commerce
The goal of any retail business is to increase sales, while also increasing customer satisfaction with the retailer’s brand. Dynamics 365 Commerce supports loyalty programs, affiliations, and gift cards, that can help incentivize customers to engage with the retailer’s brand.
Learning objectives
In this module, you will:
- Understand the concepts of loyalty management.
- Learn how to configure loyalty programs.
- Learn about affiliations.
- Learn about gift cards.
Prerequisites
- General understanding of Dynamics 365 Commerce and its channels
- General understanding of retail pricing, and its features
- General understanding of retail loyalty programs, incentives, and gift cards