Manage leads and scoring in Customer Insights - Journeys

  • Module
  • 6 Units
Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Insights - Journeys

This module discusses how you can use the capabilities in Dynamics 365 Customer Insights – Journeys to help grow your pipeline while ensuring that qualified leads receive attention from your sales teams.

Learning objectives

This module explains how to:

  • Generate leads.
  • Create sales activities from lead signals.
  • Create scoring models.

Prerequisites

Basic understanding of the Dynamics 365 Customer Insights - Journeys app