Check your knowledge

Completed

Answer the following questions to see what you've learned.

1.

You recently created a new agent that is used to help in customer support scenarios. You have several topics that were created by default that you want to disable. Which of the following topic types can be turned off?

User Topics

System Topics

Lesson Topics

All of the above

2.

You're creating a topic that provides the local weather forecast to a customer. Which conversation node would you use to launch a Power Automate flow to get forecast details from a weather service?

Ask a question

Go to another topic

Call an action

End the conversation

3.

Currently, when your agent is unable to identify which topic to present to a customer, it automatically escalates the conversation to a live agent. You've been asked to configure the agent to first ask the customer a few questions to determine if a topic can help before escalating the conversation. How is this done?

Enable and configure the fallback topic

Enable and configure the escalate topic

Enable and configure the routing topic

Enable and configure entities

You must answer all questions before checking your work.