Monitor endpoint reliability and user experience with Endpoint Analytics
Endpoint Analytics provides reliability and user experience insights for Windows devices. This unit explains how to use reliability metrics, user experience signals, and remediation guidance in Intune so you can detect issues early and improve endpoint stability.
Why reliability and user experience matter
Reliable devices and smooth user experiences reduce help desk tickets and improve productivity. Monitoring reliability helps you identify issues such as application crashes, system instability, and slow sign-ins before they affect large groups of users.
Key reliability metrics in Endpoint Analytics
Endpoint Analytics tracks several metrics that reveal endpoint health and user experience.
| Metric | Purpose |
|---|---|
| App reliability | Displays the number of crashes and hangs for installed applications. |
| Startup performance | Tracks the boot and sign-in times and the impact of startup apps. |
| Device health | Shows the hardware and firmware readiness, Windows Update compatibility, and file system health. |
| Recommended actions | prioritized actions that can improve performance and reliability. |
Use these metrics together to understand both the symptoms and the root causes of endpoint problems.
Review the User experience score
The User experience score provides a single view of device performance and stability. It summarizes key indicators from startup, app reliability, and device health.
- A lower score indicates a device that may need intervention.
- A higher score means the device is meeting expected performance standards.
Tip
Focus on devices with the lowest User experience scores first, because they are most likely to drive support costs and productivity issues.
Investigate app reliability issues
App reliability data shows which applications are crashing or hanging on devices. Use this information to prioritize remediation and reduce end-user disruption.
Steps to investigate:
- In the Intune admin center, go to Devices > Monitor > Endpoint analytics, then select App reliability
- Identify applications with the highest crash or hang counts.
- Determine whether failures are isolated to specific device groups or widespread.
- Evaluate whether app updates, removals, or configuration changes are needed.
Important
Investigate app reliability issues before changing device configuration broadly. Some issues may be caused by specific application versions or compatibility problems.
Monitor startup and sign-in performance
Endpoint Analytics provides startup and sign-in performance metrics that help administrators identify devices with slow boot processes or delayed user logins. These insights support troubleshooting efforts and help improve the overall user experience across managed endpoints.
Use these reports to:
- Compare startup performance across devices
- Identify applications with high startup impact
- Analyze whether delays are caused by user profile loading or application startup processes
Regular monitoring of startup performance helps organizations detect performance regressions early and optimize device responsiveness over time.
Use recommendations to improve reliability
Endpoint Analytics generates recommended actions to improve device reliability and user experience.
Common recommendations include:
- Disable or remove high-impact startup apps
- Update drivers or firmware
- Adjust power settings for balanced performance
- Verify Windows Update readiness
Tip
Apply recommended actions in a pilot group first so you can validate the impact before broad deployment.
Interpret results and take action
Reliability metrics are most valuable when they lead to measurable improvements. After analyzing Endpoint Analytics data, organizations should focus on identifying high-impact issues and validating remediation actions before broad deployment.
- Prioritize issues by impact and scope.
- Use pilot groups to validate fixes.
- Document the changes and monitor results.
- Revisit the data after remediation to confirm the issue is resolved.
A structured remediation process helps reduce operational risk and supports continuous improvement across managed endpoints.
Best practices for monitoring endpoint reliability
Consistent monitoring and trend analysis are essential for maintaining a stable and reliable endpoint environment. Using Endpoint Analytics proactively helps organizations identify recurring reliability issues early, improve user experience, and reduce operational disruptions before they become widespread problems.
- Check reliability metrics regularly, not just after incidents.
- Use a combination of app reliability, startup performance, and health signals.
- Keep remediation actions specific and low-risk.
- Collaborate with application owners for app-specific faults.
- Archive results to track improvements over time.
Following these best practices helps organizations establish a more proactive monitoring strategy and supports continuous improvement across managed endpoints.