Knowledge check

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Choose the best response for each of the questions below.

Check your knowledge

1.

How does the Power Platform relate to Dynamics 365 customer engagement apps?

Dynamics 365 Customer Engagement apps are built on the Power Platform.

The Power Platform is a separate product that isn't integrated with Dynamics 365.

The Power Platform is a replacement for Dynamics 365 Customer Engagement apps.

2.

A construction company needs to manage the selling and quoting of construction jobs. Which of the following Dynamics 365 customer engagement apps would meet their need?

Microsoft Dynamics 365 Project Operations

Dynamics 365 Sales

Dynamics 365 Customer Service

3.

What is the main purpose of Copilot in Dynamics 365 customer engagement apps?

It provides assistance in creating social media posts.

It provides real-time assistance to resolve issues faster, handle cases more efficiently, and automate time-consuming tasks.

It enables users to retrieve information about their competitors.

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