Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service

  • Module
  • 9 Units
Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Service

A chat widget lets customers connect with service representatives and helps to resolve their queries quickly. This module covers the process of deploying chat widgets with Omnichannel for Dynamics 365 Customer Service.

Learning objectives

In this module, you:

  • Create a chat channel.
  • Allow chat transcripts and file downloads.
  • Work with prechat and post-chat surveys.
  • Embed a chat widget in a portal.

Prerequisites

Basic understanding of Dynamics 365 Customer Service