Integrate an agent for Contact Center and Dynamics 365 Customer Service
Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Service
Microsoft Copilot
Learn how to integrate an agent for Contact Center and Dynamics 365 Customer Service.
Learning objectives
This module explains how to:
- Create an agent and integrate it with Contact Center.
- Configure the Microsoft Copilot Studio agent.
- Configure Contact Center.
Prerequisites
Basic understanding of agents and bots along with Dynamics 365 Customer Service