Introducing email automation
Standardized email messages are common in most business organizations. Automated responses are essential for customer support, while email management is critical for virtually any department.
Email automation enables organizations to send personalized emails to customers and employees efficiently. Uniformity in business communication is critical and ensures that all employees follow the same communication standards.
Power Automate for desktop provides various actions that enable email handling for webmail services, Microsoft Outlook, and Exchange servers.
Using the email actions, you can automate any webmail service that supports the Internet Message Access Protocol (IMAP) and the Simple Mail Transfer Protocol (SMTP), such as Outlook.com.
To use the available Outlook actions, you have to install the respective software, while the Exchange actions require an existing Exchange server.
By the end of this module, you'll be familiar with the email, Outlook, and Exchange actions, and you'll be able to develop flows that automate email tasks.
Learning objectives
In this module, you will:
- Become familiar with the email, Outlook, and Exchange actions.
- Create a flow that retrieves, processes, and sends emails.
Prerequisites
- Basic understanding of how to use the Power Automate for desktop console and flow designer.
- Basic familiarity with flow development and variables.