Check your knowledge

Completed

Answer the following questions to see what you've learned.

1.

You want to create a container to store custom product types that can be used as responses to customer questions, and variables that can be used throughout your copilot. What Power Virtual Agent feature, should you use?

Topics

Entities

Channels

Environments

2.

You're creating a customer entity that will represent different departments your organization has. Your Sales and Marketing departments work closely together. You want to ensure that if someone indicates they have a Marketing question, that they're being sent to the Sales topic. How would you do this?

Add Sales as a Synonym of Marketing

Make Marketing a child of Sales

Add Marketing as a Synonym of Sales

Make Sales a child of Marketing

3.

Which of the variables defined below would be available to use across all topics in a copilot?

copilot.UserName

pva.UserName

global.UserName

all.UserName

You must answer all questions before checking your work.