Get started with Dynamics 365 Productivity Tools

  • Module
  • 7 Units
Intermediate
Functional Consultant
Dynamics 365
Customer Service

Dynamics 365 Productivity Tools helps representatives perform their daily operations faster, efficiently, and in a process-compliant manner.

Learning objectives

In this module, you'll:

  • Learn how to use macros.
  • Discover how to use automation.
  • Explore using agent scripts.
  • Learn how to use smart assist.

Prerequisites

Basic understanding of Dynamics 365 apps.