Get started with Dynamics 365 Productivity Tools
Intermediate
Functional Consultant
Dynamics 365
Customer Service
Dynamics 365 Productivity Tools helps representatives perform their daily operations faster, efficiently, and in a process-compliant manner.
Learning objectives
In this module, you'll:
- Learn how to use macros.
- Discover how to use automation.
- Explore using agent scripts.
- Learn how to use smart assist.
Prerequisites
Basic understanding of Dynamics 365 apps.