Summary
Setting up a Microsoft Copilot Studio agent for voice support means that you can use the same conversational style agent that you're using with traditional text-based channels, such as chats, text, or social media, across voice channels. Customers who are on the phone can have a natural conversation with the agent, which interacts with and assist them as a live person would. Customers who are using Dynamics 365 voice offering can enable voice functionality for any Microsoft Copilot Studio agent that they create, without needing to do anything different during the design process of the agent.
In this module, you learned how to set up a Microsoft Copilot Studio agent for voice capabilities and to:
Use voice with automated agents.
Deploy the necessary extension so that your agent can support voice capabilities.
Enable voice functionality and set up your agent to work with Omnichannel for Customer Service.
Call your voice-enabled agent from a voice workstream in Omnichannel for Customer Service.