Check your knowledge

Completed

Answer the following questions to see what you learned.

1.

What is the total number of work classification rule sets that you can define for a workstream?

One

Five

Ten

No limit

2.

You recently created a new queue that you use to handle incoming conversations that are related to billing questions. By default, which assignment method is used to distribute conversations to agents?

Round robin

Highest capacity

First in first out

No assignment method is assigned

3.

What is the maximum number of allowed route-to-queue routing rule sets that you can define for a workstream?

One

Five

Ten

No limit

You must answer all questions before checking your work.