Check your knowledge


Answer the following questions to see what you've learned.


You have set up Connected Customer Service. Azure IoT has detected an issue with the telemetry data that has been received from an IoT device. What is created in Dynamics 365 Customer Service as a result?


ServiceYou want to pre-build items that can be easily selected to simplify sending instructions to IoT devices. What do you create?


You want to be able to track items such as Cases and work orders that are associated with Customer owned pieces of equipment. What should you define?