Introduction
This module explains the process of creating and managing service activities and dispatch teams in Microsoft Dynamics 365 Supply Chain Management. It outlines how to define service activities through the Activity type form, including steps for creating and saving new activity types. Additionally, the module discusses how to assign preferred technicians to service agreements and service orders, ensuring that you can dispatch the most qualified personnel for each job. The module further explains how to configure dispatch teams, highlighting the importance of effective resource allocation in optimizing field service operations.