Check your knowledge

Completed

Answer the following questions to see what you've learned.

1.

Which of the following components do you need to define to schedule a resource for a service activity?

Resource category

Organizational unit

Home address

Working hours

2.

Which of the following items should you define when your service center is closed?

Business closure

Customer Service calendar

Holiday schedule

Working hours

3.

Which of the following options should you use to schedule a room for service activity?

Account

Contact

Facility

Crew

You must answer all questions before checking your work.