Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
Learn how to use Short Message Service (SMS) messages to initiate support requests with support organizations.
Learning objectives
In this module, you'll:
- Configure an SMS channel.
- Configure phone numbers and messaging accounts such as TeleSign and Twilio.
- Configure SMS workstream and workstream options.
- Route SMS conversations.
- Set up additional settings.
Prerequisites
Basic understanding of the Dynamics 365 Customer Service app