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What must you verify before accessing either the Surface Management Portal or Surface Support Portal?
That Surface devices are already enrolled in Intune
That your organization has a valid Microsoft tenant
That support roles have already been assigned
That billing and shipping addresses are configured
If a valid Microsoft tenant already exists for your organization, what is the recommended next step?
Create a new tenant through the Surface Support Portal
Identify the Global Administrator and request the appropriate access
Assign yourself the Global Administrator role
Proceed directly to assigning Surface roles in Intune
Which role is recommended for comprehensive access to both the Surface Management Portal and Surface Support Portal?
Global Reader
Service Support Admin
Microsoft Hardware Warranty Administrator
Microsoft Hardware Warranty Specialist
Which capability isn't available to a user assigned the Microsoft Hardware Warranty Specialist role?
Viewing service requests
Creating or managing device replacement requests
Adding, editing, or deleting ship-to addresses
Read-only access to the Microsoft 365 tenant outside the support portals
What additional role is required for a Microsoft Hardware Warranty Administrator to access the Surface Management Portal only?
Billing Admin
Global Administrator
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