Managing Surface support as a service provider or partner

  • Module
  • 8 Units
Beginner
Administrator
Business Leader
Business Owner
Business User
Technology Manager
Surface

This module provides guidance on managing Surface support as a service provider or partner, including understanding partner access models, using customer or partner tenants, managing multiple customer tenants safely, and understanding partner boundaries and escalation paths.

Learning objectives

By the end of this module, you'll be able to:

  • Understand the different partner access models for Surface support.
  • Use a customer’s tenant to manage Surface support.
  • Use a partner tenant to manage Surface support.
  • Manage multiple customer tenants safely.
  • Understand partner boundaries and escalation paths.

Prerequisites

  • None
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