Meet the team
Fusion development empowers both development and business teams to build better software more efficiently.
In this module, you'll meet a fictitious team discovering how Fusion development can reduce process friction and support business growth.
VanArsdel, Ltd. is a full-service heating and air conditioning contractor. The core of VanArsdel's business involves sending field technicians to customers’ homes to install and repair all brands of heating and air conditioning equipment.
VanArsdel has experienced rapid business growth, introducing challenges in scaling core business applications.
The software development team at VanArsdel is stretched thin and working through a large backlog. Meanwhile, the business team relies on manual, paper-based processes that don’t scale effectively, creating inefficiencies and strain across the organization.
In this scenario, you’ll collaborate with VanArsdel employees as they form a Fusion development team.
Team members
Here are your team members:
The kickoff meeting
The first agenda item of the Fusion development kickoff meeting is to choose which business problem to address.
Caleb, VanArsdel's lead field technician, shares a pressing issue:
“It involves manual data entry with paper and pencil, phone calls, legacy software systems, and lots of lost time traveling between a customer's house and the central warehouse.”
Maria, who oversees inventory management, responds:
“I know what you're talking about, Caleb. It's our Field Inventory Management System, isn't it?”
Kiana, VanArsdel's lead developer, adds:
“I feel bad. My team just doesn't have the time to modernize what's there or write the new portions for it.”
Preeti observes:
“Sounds like a great place to start. But what is the Field Inventory Management System, and how are we going to fix it?”
Malik replies:
“I've been reading about this thing called Tech Intensity that I think helps explain how we'll work together. Once we understand that, then we can move on to solving the Field Inventory Management problem.”
The team's attention turns to Malik as he walks toward the whiteboard.