Troubleshoot compliance and retention issues

Support Engineer
Azure Active Directory
Microsoft Defender for Office 365
Exchange Server
Microsoft Exchange Online

Investigate and diagnose problems with compliance and item retention in your Exchange Online organization, including incorrect retention policies, problems with eDiscovery, and inappropriate holds.

Learning objectives

After completing this module, you'll be able to:

  • Determine why eDiscovery doesn’t return the items you intended.
  • Diagnose which in-place and eDiscovery holds apply to a specific item.
  • Delete and purge items throughout an Exchange Online organization.
  • Determine why items are not retained as intended.
  • Troubleshoot Messaging Records management.


  • Experience with PowerShell and the Exchange PowerShell module.
  • Significant experience deploying, managing, and troubleshooting Exchange environments.