Introduction
This module helps you identify common access and visibility issues for Surface Management Portal and Surface Support Portal, validate prerequisite conditions, and determine when escalation is required.
Learning objectives
- Identify portal-specific access blockers
- Distinguish between Surface Management Portal and Surface Support Portal prerequisite failures.
- Recognize tenant context issues.
- Validate tenant context and confirm required roles and enrollment status.
- Identify when escalation is required and provide required information for escalation.