Introduction to support resources
Most support needs fall into one of six categories:
| Need | Resource |
|---|---|
| Resolve organization-specific access, app, device, or EHR issues | Internal support contacts, such as the organization’s help desk, EHR support team, or designated Dragon Copilot contact. |
| In-app resources | Dragon Copilot help and resources. |
| Learn Dragon Copilot workflows | Dragon Copilot essentials. |
| Self-serve training and documentation resources | Support.microsoft.com and Learn.microsoft.com for online training, product documentation, and admin support. |
| Get live help | Drop-in support room |
| Receive personalized coaching | 1:1 virtual training |
The key to success is matching the need to the right resource.
Internal organizational support
Send physicians to their organization’s internal support contacts for local access or configuration issues. These contacts can start support tickets, troubleshoot sign-in or app access, resolve device or network issues, and address EHR integration or workflow concerns. If a physician doesn't know whom to contact, help them find the correct help desk, EHR support team, or designated Dragon Copilot contact.
Best for
Starting an internal support ticket
Sign-in, access, device, or network issues
EHR integration or organization-specific workflow issues
Finding the correct local support contact
In-app resources
The Help panel in the Dragon Copilot application contains in-app training resources plus links to additional support and training options. Select the help icon
and open Resources to access.
Best for
Dragon Copilot new users.
In-app access to what’s new in the app.
Quick answers on how to use a feature or function.
Access to training without leaving the application.
Dragon Copilot essentials
Dragon Copilot essentials provides live, topic-based training sessions focused on common workflows and best practices.
Best for
New Dragon Copilot users
Workflow training
Best practices
AI prompts and note creation
Open Q&A sessions
Self-serve training and documentation resources
Learn Dragon Copilot provides self-paced learning articles with step-by-step instructions, videos, and learning paths to help physicians find what they need when they need it.
Dragon Copilot documentation contains admin and technical documentation plus user acceptance testing scripts and other support resources.
Best for
Self-directed learning
On-demand guidance
Best practices
New user orientation
Drop-in support room
The drop-in support room provides direct access to Dragon Copilot experts through a live Teams session.
Best for
Go-live support
Workflow questions
Real-time guidance
Adoption assistance
Virtual 1:1 training
Some users prefer individual coaching tailored to their workflow and experience level. Go to 1:1 virtual training.
Best for
Personalized onboarding
Workflow optimization
New users
Experienced users looking to improve efficiency
Support best practices
Common Dragon Copilot best practices include:
Obtain consent according to your organization's policies.
Position the device so it captures conversations clearly.
Focus on the patient, not the device.
Verbally clarify important information that should appear in documentation.
Review documentation before finalizing it.