Support resource decision guide

Completed

A physician says: 'I can’t sign in, the app isn’t working, or I have an EHR-specific issue.'
Direct them to their organization’s internal help desk, EHR support team, or designated Dragon Copilot contact. If they don't know the contact, help them identify it before escalating externally.

• A physician says: 'I'm brand new to Dragon Copilot.' Direct them to Dragon Copilot Essentials and Self-serve training and documentation resources.

• A physician says: 'I have a workflow question right now.'
  Direct them to the Drop-in support room.

• A physician says: 'I want individualized help improving my workflow.'
  Direct them to 1:1 virtual training.

• A physician says: 'Where can I find best practices and videos?'
  Direct them to Self-serve training and documentation resources.

Additional self-serve training resources

• Welcome to Dragon Copilot

• What’s new in Dragon Copilot (physicians)

• Dragon Copilot quick start guide

• Dictate with Dragon Copilot (physicians)

• Dragon Copilot core workflow

• Improve your note output

• Dragon Copilot (physicians) learning library

Use the right Dragon Copilot resource at each stage of the user journey. Connect physicians and staff with training, self-paced learning, live support, personalized coaching, and best-practice guidance. Help them build confidence, resolve issues quickly, and get more value from Dragon Copilot.