Work with service order dispatching in Dynamics 365 Supply Chain Management

  • Module
  • 10 Units
Intermediate
Functional Consultant
Business User
Dynamics 365
Supply Chain Management

Working with service order dispatching in Dynamics 365 Supply Chain Management is crucial for efficiently managing and assigning service tasks to field technicians. It ensures timely delivery of services, optimizes resource allocation, and improves customer satisfaction by meeting service level agreements. Additionally, it enhances operational efficiency by streamlining the scheduling and tracking of service orders.

Learning objectives

This module explains how to:

  • Work with the dispatch board.
  • Prioritize service orders.
  • View and manage service order status and activities.
  • Reassign activities.
  • Reverse changes.
  • Work with undispatched orders.
  • Modify a service BOM.

Prerequisites

  • Knowledge of Dynamics 365 Supply Chain Management
  • Knowledge of the Service management module