Introduction
This module covers key functionalities and best practices for managing service orders in the Dispatch board in Microsoft Dynamics 365 Supply Chain Management. Topics include filtering and viewing service activities, prioritizing service orders, managing dispatch teams, and reassigning service activities. You learn how to reverse unsaved changes and handle undispatched service orders, ensuring that you address critical tasks promptly and avoid overlooking any service request. You also explore how to update and delete service bill of materials (BOM) elements, which helps your organization maintain accurate records and manage service orders effectively. Finally, you learn how to optimize service order management through the Dispatch board interface.