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What's the difference between Service Item Lines and Service Lines in a service order?
You'd use Service Item Lines to register and track the usage of spare parts, labor, and costs, while you'd use Service Lines to record and monitor service items for maintenance or repair assignments.
You'd use Service Item Lines to register and track service items for maintenance or repair assignments, while you'd use Service Lines to record and monitor the usage of spare parts, labor, and costs that are associated with the repair assignment.
Service Item Lines and Service Lines serve the same purpose, and you can use them interchangeably.
You'd use Service Item Lines to create and manage customer accounts, while you'd use Service Lines to generate invoices for completed service orders.
What's the difference between the Service Item Log and the Service Document Log in a service order?
The Service Item Log records changes that are made to the service order, while the Service Document Log tracks the history of a specific service item.
Both track the history of a specific service item, but the Service Item Log focuses on creation date and related changes, while the Service Document Log tracks changes to fields.
The Service Item Log tracks the history of a specific service item, including all of its fields, while the Service Document Log records changes that are made to the service order, such as the addition or removal of service items, creation date, and other related changes.
The Service Item Log tracks the repair status changes of service items, while the Service Document Log monitors the repair progress of the service order.
How and when are the starting date and time for service work calculated on the Details FastTab of the Service Order Card?
The user manually enters them when they're creating the service order.
They're automatically generated based on the configuration of the service management setup.
They're calculated when the repair status of a service item is changed from Initial to In Process. At that moment, the system automatically records the current date and time as the starting point for the service work. This field provides visibility into when the service work is initiated.
They're populated by the system based on the expected finish date.
What's the main difference between Service Order Status and Repair Status in a service order?
Service Order Status represents the overall status of the service order, while Repair Status indicates the progress of the repair work of a specific service item.
Service Order Status tracks the repair progress, while Repair Status reflects the overall status of the service order.
Service Order Status is specific to service items, while Repair Status applies to the entire service order.
The system automatically updates Service Order Status, whereas the user needs to manually change the Repair Status.
You must answer all questions before checking your work.
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