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Access to this page requires authorization. You can try changing directories.
Original product version: Cloud Services (Web roles/Worker roles), Microsoft Entra ID, Microsoft Intune, Azure Backup, Office 365 Identity Management
Original KB number: 2951274
Symptoms
When a new user tries to reset password in Microsoft Azure, Microsoft Office 365, or Microsoft Intune, the user receives the following error message:
Reset your password
We could not verify your account
If you'd like, we can contact an administrator in your organization to reset your password for you..
Resolution
Assign a Microsoft Entra ID P1 or P2 license to the user. Users must have a Microsoft Entra ID P1 or P2 license to be able to reset their own password.