[SDP 3][21382D70-DF1D-4C0C-BDC6-9BA62752E851] Azure Recovery Services Branch to Azure Troubleshooter
Original product version: Azure Backup
Original KB number: 3037569
The Microsoft Azure Recovery Services troubleshooter collects and analyzes data from Microsoft Azure Recovery Services Branch to Azure scenarios.
More information
This tool should be used as a general data collection tool by Microsoft Support to assist in the collection of multiple logs, debug traces, registry and file data, and the output of various PowerShell cmdlets. Collecting these files individually can be a time-intensive and error-prone process; using this diagnostic makes sure that the Support Professional who's assisting you will have all the data that's typically required to resolve most issues after running this wizard.
This package is for stand-alone Hyper-V servers that have Microsoft Azure Site Recovery Provider for Hyper-V installed. For Azure Recovery Services computers that are protected by Microsoft System Center 2012 R2 Virtual Machine Manager (SC 2012 R2 VMM), use the VMM SDP.
Information collected
Azure Recovery Services Agent logs
| Description | File name |
|---|---|
| Azure Recovery Services Agent logs from C:\Program Files\Microsoft Azure Recovery Services Agent\Temp. | {ComputerName}_CBEngineCurr.errlog |
Azure Recovery Services ETL trace
| Description | File name |
|---|---|
| Decoded Azure Recovery Services ETL trace. File name will be in the format "Azure Recovery ServicesDebug-0001.txt". | {ComputerName}_Azure Recovery Servicesdebug-<RANDOM4DIGITNUMBER>.txt |
Azure Recovery Services event logs
| Description | File name |
|---|---|
| Application event log for last 7 days in EVTX, CSV and text format. | {ComputerName}_evt_Application.[evtx|csv|txt] |
| System event log for last 7 days in EVTX, CSV and text format. | {ComputerName}_evt_System.[evtx|csv|txt] |
| FailoverClustering log for last 7 days in EVTX, CSV and text format. | {ComputerName}_FailoverClustering.[evtx|csv|txt] |
| Microsoft-VirtualMachineManager-Server/Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_evt_Microsoft-VirtualMachineManager-Server-Admin.[evtx|csv|txt] |
| Microsoft-VirtualMachineManager-Server/Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_evt_Microsoft-VirtualMachineManager-Server-Operational.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-Config-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-Config-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-Config-Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-Config-Operational.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-EmulatedNic-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-EmulatedNic-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-EmulatedNic-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-Hypervisor-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-Hypervisor-Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-Hypervisor-Operational.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-Integration-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-Integration-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-SynthFc-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-SynthFc-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-SynthNic-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-SynthNic-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-SynthStor-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-SynthStor-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-SynthStor-Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-SynthStor-Operational.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-VID-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-VID-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-VMMS-Admin log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-VMMS-Admin.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-VMMS-Networking log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-VMMS-Networking.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-VMMS-Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-VMMS-Operational.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-VMMS-Storage log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-VMMS-Storage.[evtx|csv|txt] |
| Microsoft-Windows-Hyper-V-VmSwitch-Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Hyper-V-VmSwitch-Operational.[evtx|csv|txt] |
| VM Manager log for last 7 days in EVTX, CSV and text format. | {ComputerName}_evt_VM Manager.[evtx|csv|txt] |
| Microsoft-Windows-FailoverClustering* (.csv .evtx .txt) | {ComputerName}_evt_FailoverClustering.[evtx|csv|txt] |
Azure Recovery Services Get-VMReplication Cmdlet Export
| Description | File name |
|---|---|
| Azure Recovery Services VM replication state data. | {ComputerName}_Azure Recovery Services_Get-VMReplication.txt |
Azure Recovery Services Registry Export
| Description | File name |
|---|---|
| Azure Recovery Services job details collected from Azure management portal. | {ComputerName}_{VaultName}*{Date}.zip |
| Azure Recovery Services Registry settings. | {ComputerName}__Azure Recovery Services_Registry.txt |
Best Practices Analyzer
| Description | File name |
|---|---|
| Best Practices Analyzer (BPA) Report | {ComputerName}_BPA.htm |
Custom uploads
| Description | File name |
|---|---|
| Compressed copy of file specified by user | {ComputerName}_filename.zip |
| Compressed copy of file specified by user | {ComputerName}_filename.zip |
Event logs - Networking
| Description | File name |
|---|---|
| MicrosoftAzureRecoveryServices/Replication log for last 7 days in EVTX, CSV and text format. | {ComputerName}_MicrosoftAzureRecoveryServices-Replication.[evtx|csv|txt] |
| Microsoft-Windows-Bits-Client/Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Bits-Client-Operational.[evtx|csv|txt] |
| Microsoft-Windows-Bits-CompactServer/Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-Bits-CompactServer-Operational.[evtx|csv|txt] |
| Microsoft-Windows-WinRM/Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-WinRM-Operational.[evtx|csv|txt] |
| Microsoft-Windows-WMI-Activity/Operational log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Microsoft-Windows-WMI-Activity-Operational.[evtx|csv|txt] |
| Windows Remote Management log for last 7 days in EVTX, CSV and text format. | {ComputerName}_Windows Remote Management.[evtx|csv|txt] |
| Microsoft-Windows-NetworkProfile/Operational* (.csv .evtx .txt) | {ComputerName}_evt_NetworkProfile-Operational.[evtx|csv|txt] |
FailoverCluster feature
| Description | File name |
|---|---|
| Basic Failover Cluster information via clusmps.exe utility (on operating Systems earlier than Windows Server 2008 R2) | {ComputerName}_cluster_mps_information.txt |
| Basic Failover Cluster information, including information from existing resources and groups via FailoverCluster PowerShell cmdlets (Windows Server 2008 R2 and newer) | resultreport.xml |
| Cluster basic Validation Report generated by Test-Cluster PowerShell cmdlet | {ComputerName}_ValidationReport.mht |
| Cluster Logs generated by Get-ClusterLog PowerShell cmdlet on Windows Server 2008 R2, cluster.exe utility or from \windows\cluster\cluster.log on previous versions of Windows | {ComputerName}_cluster.log |
| Cluster reports XML files located at \Windows\Cluster\Reports*.xml | {ComputerName}_ClusterReportXML.zip |
| Cluster Resources information from cluster.exe utility | {ComputerName}_ClusterResources.txt |
| Cluster resources properties using PowerShell Get-ClusterResource cmdlet or cluster.exe utility on previous versions of Windows | {ComputerName}_ClusterProperties.txt |
| Cluster validation log files from \Windows\Cluster\Reports\Validate*.log | {ComputerName}_Validate*.log |
| Cluster validation reports files located at \Windows\Cluster\Reports*.mht | {ComputerName}_ClusterReportMHT.zip |
| Information about Cluster Shared Volume | {ComputerName}_CSVInfo.HTM |
General information
| Description | File name |
|---|---|
| Basic System Information including machine name, service pack, computer model and processor name and speed | resultreport.xml |
| List of Installed Updates and Hotfixes installed | {ComputerName}_Hotfixes.* |
| List of User Rights (permissions) using showpriv.exe tool | {ComputerName}_UserRights.txt |
| List of user SID, group memberships, and permissions via the 'Whoami /all' output | {ComputerName}_Whoami.txt |
| Sysinternals Autoruns utility output | {ComputerName}_Autoruns.* |
| System Information - MSInfo32 tool output | {ComputerName}_msinfo32.nfo{ComputerName}_msinfo32.txt |
General performance information
| Description | File name |
|---|---|
| Information about process and threads using pstat.exe tool | {ComputerName}_PStat.txt |
Group Policy results
| Description | File name |
|---|---|
| Group Policy Results (gpresults.exe) output in .txt format. | {ComputerName}__GPResult.txt |
| Group Policy Results (gpresults.exe) output in HTML format. | {ComputerName}_"_GPResult.htm |
HotfixRollups
| Description | File name |
|---|---|
| Hotfix Rollup Output | {ComputerName}_HotfixRollups.TXT |
Hyper-V role
| Description | File name |
|---|---|
| Hyper-V Networking Advanced Information | {ComputerName}_Hyper-V-NetworkingInfo.txt |
Networking basic information
| Description | File name |
|---|---|
| Basic SMB configuration information, such as output of net.exe subcommands, such as net share, net sessions, net use, net accounts, net config | {ComputerName}_SMB-Info.txt |
| Basic TCP/IP and networking configuration information, such as TCP/IP registry key and outputs from ipconfig, netstat, nbtstat, and netsh commands | {ComputerName}_TcpIp-Info.txt |
Registry keys
| Description | File name |
|---|---|
| HKLM\Cluster | {ComputerName}_reg_Cluster.hiv |
| HKLM\System\CurrentControlSet\services\CluDisk | {ComputerName}_reg_ClusDisk.txt |
| HKLM\System\CurrentControlSet\services\ClusSvc | {ComputerName}_reg_ClusSvc.txt |
Server IIS logs
| Description | File name |
|---|---|
| Installed Windows roles and features. | {ComputerName}_Roles and Features.txt |
| Products installed on server. | {ComputerName}_InstalledProducts.txt |
Server manager and server roles information
| Description | File name |
|---|---|
| List of roles and features installed on Server Media (Windows Server 2008 R2 and newer) | resultreport.xml |
SPF OData
| Description | File name |
|---|---|
| Resultant set of policies information in text format. | {ComputerName}__GPResult.txt |
| Resultant set of policies information in HTM format. | {ComputerName}__GPResult.htm |
In addition to collecting the information that is described earlier, this diagnostic package can perform the following tasks:
- Check for event log messages
- Check whether Cluster Shared Volumes is configured to redirected access
- Check whether Cluster Shared Volumes is configured for local access
- Check whether Cluster Shared Volumes is configured to Maintenance Mode
- Check whether Cluster Shared Volumes is configured to network access
- Check whether cluster groups are in an Offline or Failed state
- Check for errors in gathering cluster information through the Get-ClusterNode cmdlet
- Check whether the state of one or more cluster nodes is down or paused
- Check whether the Cluster service is not running or offline
- Check for Best Practices Analyzer errors and warnings
References
For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, see the following Microsoft Knowledge Base article:
2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
Contact us for help
If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure community support.