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Applies to: ✔️ Windows VMs
This article shows how to collect an operating system (OS) memory dump file for Azure support.
How to collect an OS memory dump file
Part 1: Attach the OS disk to a recovery VM
Take a snapshot of the OS disk of the affected VM to create a backup. For more information, see Create a snapshot of a virtual hard disk.
Use remote desktop protocol (RDP) to connect remotely to the recovery VM.
If the OS disk of the affected VM is encrypted, turn off encryption before you go to the next step. For more information, see Decrypt the encrypted OS disk.
Part 2: Locate the dump file and submit a support ticket
On the recovery VM, go to the Windows folder on the attached OS disk. For example, if the drive letter that's assigned to the attached OS disk is F, go to F:\Windows.
Locate the Memory.dmp file, and then submit a support ticket and attach the dump file.
Contact us for help
If you have questions or need help, create a support request, or ask Azure community support. You can also submit product feedback to Azure feedback community.