Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
This article provides a resolution for the issue where you can't use the service-level agreement (SLA) migration tool to migrate a large number of SLAs in Dynamics 365 Customer Service.
Symptoms
Errors may occur in the migration tool or the migration tool may get stuck during the premigration checkup in Dynamics 365 Customer Service.
Cause
If the number of SLAs being migrated is more than 1,000, SLAs may not pass through the premigration checkup, which processes all legacy SLAs.
Resolution
To solve this issue, when you select Miscellaneous > ARC and SLA migration in the Customer Service admin center site map, you can use the &flags=FCB.SkipPreMigrationCheckUp=true flag in the URL to skip the premigration checkup.