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Troubleshoot issues with emails

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This article helps you troubleshoot and resolve issues related to emails in Dynamics 365 Sales.

Issue: Email editor shows incorrect title in contextual email popup window

After upgrading to Dynamics 365 2020 release wave 2, the email editor shows incorrect title in contextual email popup window.

Cause

For out of the box email forms, the onload and onchange events are triggered that helps in updating email title and other attributes in the contextual email popup. If you have a custom email form or an unmanaged layer form, the onload and onchange events won't be available. Therefore, the email title is displayed incorrectly.

Resolution

To resolve this issue, you must add the onload and onchange events to the custom email forms.

  1. Create a new solution.

  2. Add the custom email form to the newly created solution.

  3. Export the solution.

  4. Add the following code in the form's XML:

    <events>
    <event name="onload" application="true" active="true">
        <InternalHandlers>
            <Handler functionName="Activities.Email.formOnload" libraryName="Activities/SystemLibraries/Email_main_system_library.js" handlerUniqueId="ecdfe4d8-d6d3-4d21-ab68-8ea75bb30a79" enabled="true" parameters="" passExecutionContext="true" />
            <Handler functionName="Activities.Email.NotifyPanelSubjectChange" libraryName="Activities/SystemLibraries/Email_main_system_library.js" handlerUniqueId="{706607A8-4424-4C9A-847A-602FC8035B48}" enabled="true" parameters="" passExecutionContext="true" solutionaction="Added"/>
        </InternalHandlers>
    </event>
    <event name="onchange" application="true" active="true" attribute="subject" solutionaction="Added">
        <Handlers>
            <Handler functionName="Activities.Email.NotifyPanelSubjectChange" libraryName="Activities/SystemLibraries/Email_main_system_library.js" handlerUniqueId="{706607A8-4424-4C9A-847A-602FC8035B48}" enabled="true" parameters="" passExecutionContext="true"/>
        </Handlers>
    </event>
</events>
<clientresources>
    <internalresources>
        <clientincludes>
            <internaljscriptfile src="$webresource:Activities/SystemLibraries/Email_main_system_library.js" />
        </clientincludes>
    </internalresources>
</clientresources>

  5. Import the solution.