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Quantity exceeds under-delivery percentage during packing slip generation

Error code: SYS24921

Symptoms

When you generate a packing slip, the outbound load contains a quantity that exceeds the under-delivery percentage.

When you try to generate a packing slip, the system shows the following error message:

Underdelivery of line is %1 percent, but the allowed underdelivery is only %2 percent.

Therefore, you can't generate the packing slip for the load.

Cause

The picked quantity for the load or shipment is less than the ordered quantity and isn't within the range of the under-delivery percentage.

Resolution

The load or shipment is currently in a state where packing slip generation fails. To fix this issue, complete one of the following tasks:

  • Adjust the under-delivery percentage.
  • Reverse and make adjustments.

Adjust the under-delivery percentage

Use the following procedure to adjust the under-delivery percentage.

  1. Go to Accounts receivable > Orders > All orders.
  2. Select the sales order for which you can't post a packing slip for the load.
  3. On the Sales order lines tab, select the sales order line for the item that exceeds the under-delivery percentage.
  4. On the Line details tab, select Delivery.
  5. Set the Underdelivery field to a larger percentage that accommodates the quantity that was picked against the load quantity, so that packing slip generation can proceed.

Reverse and make adjustments

Reverse everything that has been posted for the load (for example, the packing slip, shipment confirmation, and work), make sales order adjustments, re-release the order to the warehouse, and complete the shipment procedure.

Use the following procedure to cancel a packing slip.

  1. Go to Warehouse management > Loads > All loads.
  2. On the Action Pane, on the Ship and receive tab, in the Reverse group, select Cancel packing slips.

Use the following procedure to reverse a shipment confirmation.

  1. Go to Warehouse management > Loads > All loads.
  2. On the Action Pane, on the Ship and receive tab, in the Reverse group, select Reverse shipment confirmation.

Use the following procedure to reverse work.

  1. Go to Warehouse management > Loads > All loads.
  2. On the Action Pane, on the Loads tab, in the Work group, select Reverse work.