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Trust anchor for certification path not found when updating and migrating to WMS

Symptoms

When upgrading and migrating to advanced warehouse management (WMS), the Warehouse Management app may show you the following error message:

java.security.cert.certPathValidatorException: Trust anchor for certification path not found.

Cause

This occurs because self-signed certificates aren't trusted on Android 8+ in on-premises environments.

Resolution

Use an external (public) certifying authority (CA). A fix for this issue is available in version 1.9.0.0 of the Warehouse Management app. For more information on this issue and how to fix it, see Trust anchor for certification path not found when setting up app connection.