Work can't be canceled because it's blocked

Error code: WHSCancellationOfWorkBlockedByExecutingWave_ErrorMessage

Symptoms

The system shows the following error message:

Work %1 cannot be cancelled because it is blocked by reason type %2. The work must be unblocked before it can be cancelled.

Cause

The work is blocked and can't be canceled.

On the Work page, on the General tab, the Blocked option is set to Yes. This setting indicates that the work is blocked. The Blocking reasons tab shows why the work was blocked.

Resolution

To unblock the work, select the Blocking reasons tab, and then follow one of these steps:

• If the Work blocking reason field is set to Undefined reason: On the Action Pane, on the Work tab, in the Work group, select Unblock work.
• If the Work blocking reason field is set to Processing wave: On the Action Pane, on the Related information tab, in the Related information group, select Wave. Then, on the Waves page, on the Action Pane, on the Wave tab, in the Wave group, select Cleanup wave data.

Workaround

If the previous steps didn't fix the issue, you can cancel the work by following these steps.

1. Go to Warehouse management > Periodic tasks > Clean up > Cancel work.
2. In the Work ID field, specify the ID of the work that you want to cancel, and that currently has a Work status value of Open, In progress, Canceled, Combined, or Closed.
3. Select OK.
4. Select Yes to confirm that you want to cancel the work.

For more information, see Cancel warehouse work for exception handling.